Ecommerce
Ecommerce: cart recovery with Concierge Agent
Pre-sale Q&A and cart follow-up on Telegram — the store recovers conversion after hours.
~28% Cart recovery (pilot)
An online store lost sales to size/shipping questions and overnight abandoned carts. We deployed Concierge Agent with Telegram as the default channel (store WhatsApp Business optional).
Illustrative / pilot scenario: cart recovery around ~28% (indicative). A formal proposal sizes volume and AOV. Humans focused on exceptions and complex orders.
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