Powertrend
Concierge Agent — For E-commerce

7 out of 10 carts are abandoned. Concierge Agent brings the customer back before they forget your store.

Reply in seconds · Automatic cart recovery · Personalized recommendations

Answers pre-sale questions instantly, recovers abandoned carts on Telegram (default channel, no messaging cost), and suggests the right next product based on purchase history — all automatic, 24 hours a day. Prefer WhatsApp? The agent also works connected to the store's own WhatsApp Business account.

$30/month

Every store loses sales at three moments

And most of the time, nobody notices until it's too late.

70%

of shopping carts are abandoned before checkout

24h

average time for a store to answer a customer question

3x

higher repurchase chance when the store recommends based on history

From the first 'hi' to the repeat purchase

One agent, three fronts, no manual work.

  1. Pre-sale question

    Customer asks about size, delivery time, or availability on Telegram (or the store's own WhatsApp) and gets an instant answer, pulled from your real catalog data.

  2. Abandoned cart

    If the customer leaves without checking out, the agent sends an automatic message minutes later, with a direct link to resume the cart.

  3. Personalized recommendation

    During support or after the purchase, the agent suggests the next product based on what that customer already bought or viewed.

  4. Recovery report

    You track how much was recovered from abandoned carts and how much came from recommendations, month by month.

What's included

Six capabilities working together, with no human intervention.

Instant support

Answers questions about size, delivery time, availability, and returns — directly on Telegram (or the store's own WhatsApp), no waiting queue.

Cart recovery

Detects abandoned carts and sends an automatic message with the checkout link, at the right moment.

Personalized recommendation

Suggests products based on purchase and browsing history — not a generic showcase, it's what that customer would actually buy.

Real-time stock lookup

Confirms availability and variants (size, color) straight from your catalog, without making up an answer.

Automatic order status

Customer asks 'where's my order' and gets an updated status without opening a support ticket.

Recovered revenue report

Monthly, showing how much came back from abandoned carts and how much came from recommendations.

What changes at the store's bottom line

28%

of abandoned carts recovered on average

18%

increase in average ticket with personalized recommendations

<2min

average customer response time

We used to lose sales because nobody answered outside business hours. Now the agent replies instantly and even brings back customers who had left their cart.
— Owner, Store [Name], Belo Horizonte

Illustrative scenario — not a customer testimonial.

Recovered revenue calculator

500
$200
10%

Revenue recovery (estimate)

Recovered carts (month, est.)

140

Cart revenue recovered (month, est.)

$28,000

Additional recommendation revenue (month, est.)

$2,800

Total recovered (month, est.)

$30,800

Indicative model: ~28% abandoned-cart recovery. Recovery figures are estimates; the formal proposal sizes your volume and the Powertrend plan.

Pricing

Below: Powertrend commercial plan (setup + flat subscription). Each store runs its own containerized instance (dedicated VPS + AI included), so the monthly fee is flat — it does not scale with volume up to the instance cap. The ROI calculator above estimates recovered revenue (cart and recommendation), not supplier-side costs.

Flat pricing — Concierge Agent pilot and monthly subscription for e-commerce
Plan or limitPilotMonthly subscription
One-time setup$400
Monthly fee — up to 2,500 conversations/mo (instance cap)$80/mo$30/mo
Over 2,500 conversations/moCustom quote (new instance)
Included extrasSupport + cart recovery + recommendation
Monthly report✓ (estimated recovered revenue)

Subscription and setup figures are indicative; formal proposal after the free diagnostic. The agreement defines the instance volume cap and what happens beyond it (new instance, custom quote). The ROI calculator above shows only recovered-revenue estimates — it does not replace proposal terms.

Frequently Asked Questions

Is this a WhatsApp chatbot for the store?
No. Concierge Agent is not a generic FAQ. It answers pre-sale questions with catalog data, recovers abandoned carts (~28% indicative in pilots), and recommends the next product. Default channel: Telegram. The store’s own WhatsApp Business is optional.
Does the customer know they are talking to AI?
The agent introduces itself with your store name. The persona is fully customizable. We recommend transparency, but the choice is yours.
Does the agent replace my human support?
No. It handles frequent questions, cart recovery, and recommendations. Complex or sensitive cases are escalated to a human.
Does it work with any e-commerce platform?
It integrates with Shopify, VTEX, Nuvemshop, and custom stores via API. Other platforms can be integrated on request.
Does the agent use my WhatsApp number?
By default the agent talks to customers on Telegram, with no messaging cost. If you prefer, it also works connected to the store's own WhatsApp Business account — your current number stays free for human-led service.
How long until we go live?
About two weeks on average: one week for setup and catalog integration, one week for internal testing.
Do you also build the store (custom e-commerce)?
Yes, as a separate offer. This page is the Concierge Agent (operational AI on a store you already have). To build a store with 100% your code, see /en-us/ecommerce-development.
How do recommendations work without violating customer data rules?
The agent only uses the store's own purchase and browsing history, under a contract-performance/legitimate-interest legal basis. No data is shared with third parties.

Learn

Go deeper on AI for e-commerce — methodology, hub, and next steps.

Ready to stop losing sales at the cart?

The diagnostic is free. We schedule within 48h.

Prefer to go straight to WhatsApp?

Talk on WhatsApp
AI for E-commerce | Concierge Agent | Powertrend